Feature availability
Aquamora supports optional accounts and cloud saving. Premium is offered as a one-time purchase, subject to Google Play availability. You can contact us for support and privacy requests.
Choose what you want to remove
Deleting a game account, clearing progress on this device, deleting guest purchase data, restoring Premium and requesting a refund are different actions. Reading this document does not start deletion. You do not need to reinstall the game or create a new account to make a privacy request.
Delete your game account in the app
Open Settings → Player account → Delete account. Confirm the request and enter your password when prompted to verify your identity. An internet connection is required. If you have forgotten the password, use Reset password in the account sign-in screen.
This starts deletion of the Firebase account and associated cloud save, with cleanup of the RevenueCat customer record linked to that game-account identifier. The account-deleted confirmation in the app covers the Firebase account and cloud save. Cleanup of the linked RevenueCat record runs separately on the server; that confirmation does not mean all provider cleanup has finished. Local game progress is retained, and account deletion does not refund a Premium purchase.
If provider cleanup is still pending or fails, minimal tracking information is kept so the request can be retried or reviewed. Accepting a provider deletion request is not the same as confirming completion; the linked customer record must be confirmed absent.
Request deletion without the app
Email blockamora@konsepto.si, identify Aquamora: Water Sort and include the email associated with your game account. We may reply to that address to confirm control. You do not need to reinstall the game. We ask for further information only when reasonably needed to verify your request. Never send passwords, payment-card details or authentication tokens.
If you purchased without a game account
Send your Google Play order reference and describe the data request. You do not need to find an internal user identifier. The reference helps locate the record; a reference alone is not proof of ownership. Where reasonably necessary, we may request a redacted receipt showing only the product, date and reference.
If you have no purchase reference or game account, say so. We explain whether the available information can identify an associated record and any limitation. We do not require a reinstall or collect a new identity profile just to identify a guest record.
Remove only this device’s progress
In Android Settings, open Apps → Aquamora → Storage → Clear storage. Names may vary by device. This erases local game progress and preferences. It does not delete a cloud account, request deletion of provider purchase records or refund Premium.
After clearing local data, you may need to restore valid Premium access with the Google Play account used for the purchase. Opening Android app information does not erase data by itself.
Completion and retained information
We inform you of action on a privacy-rights request without undue delay and within one month of receiving it. If complexity or the number of requests requires an extension, we explain the reason within the first month; the extension may be up to two further months.
Minimal cleanup records expire seven days after account and associated provider cleanup has been verified complete. Unresolved cleanup retains the minimum tracking information needed to finish it. Expiry does not promise instant physical deletion by the storage provider. Provider backup, security, audit and legally required records have their own applicable limits.
If specific information must be retained because of a legal obligation or an open dispute, we explain the relevant reason and limits. The privacy policy describes the retention criteria, provider handling and complaint or appeal rights.
Contact
Konsepto d.o.o.
Dunajska cesta 136
1000 Ljubljana, Slovenia
blockamora@konsepto.si